Returns and Refund

90 Days Money Back Guarantee

90-Day Return: We provide 90 days Money Back Guarantee. If you are unhappy with our product and it is unopened, you can return the product to us and get a refund.

180-Day warranty: We also provide a 180-day warranty (180 days from the date of receipt), covering any possible defect in materials and workmanship. 

Please note:  for health and hygiene reasons, we are unable to offer a refund or exchange if products have been opened, worn, or used. To request a return, please kindly get in touch with our Customer Support team(service@thenlover.com) to agree the return and get instructions on how to proceed. .

Incorrect Product Ordered

If you change your mind or realize you ordered an incorrect product,  pls contact our Customer Care (service@thenlover.com), we are able to make a change or cancel your order before the product is shipped from our warehouse.

If your product has been shipped already, we could not make changes anymore. 

Incorrect Product Received

What if your incorrect order has been shipped already? Or what if there's a mistake in the product shipped to you? There're 2 ways to back your money: 

1. Pls reject the package at the time of delivery and marking Return to Sender (RTS).
2. Pls contact us within 48 hours once you received the package, we are glad to guide you through the return process.

Product Not Received

If your product was not delivered at all or lost, pls contact our Customer Care (service@thenlover.com), we will investigate the matter with the logistics carrier, and then will arrange a replacement or refund to you as soon as possible.

Product Damaged or Faulty 

If you have received a damaged or faulty product, pls contact our Customer Care (service@thenlover.com) to clearly detail the issues you are having, we will replace or refund your order at our discretion.

We need you to return the faulty product and any accessories that came with it, with their original packaging.

Any Other Return Request

If you still need help with any other return request, please contact our Customer Care (service@thenlover.com), who will be happy to help with any queries you may have.

We are dedicated to carrying only the highest quality adult products and maintaining attentive customer service. We hope you have been and will be happy with our services.

Service Time:
7:00 a.m. to 8:30 p.m. Monday through Friday (EST)
8:00 a.m. to 7:30 p.m. Weekends(EST)

If you have any questions, please contact us anytime: service@thenlover.com